FAQ
Still wondering?
A few things clients often ask. Have a question that isn't here? Just ask us.
Do you ship internationally?+
Yes. We work with clients across India and internationally, and ship worldwide with full insurance and tracking. Timelines and duties vary by country — we'll confirm everything before you commit.
Is every piece exclusive and made only for me?+
Every bespoke piece is designed from scratch for one person and is never reproduced. Ready-to-order designs can be made again, but are always finished to your specifications.
How many design revisions are included?+
As many as it takes to feel right. Nothing moves to production without your approval — and for intricate pieces we send a physical hard casting before any stone is set.
What does the payment timeline look like?+
Typically an advance to begin design, a stage payment once the casting is approved, and the balance before dispatch. We'll share a clear schedule in writing before starting.
How should I care for my piece?+
Keep it away from perfume and harsh cleaners, store pieces separately, and wipe gently with a soft cloth. We're always happy to clean and service anything we've made.
